Frequently Asked Questions F.A.Q

Most commonly asked Questions and answers :

• Do You have a physical Store?

We sell online only, via Instagram or Online Shop.

• Where is Your online shop based?
  

Shop is based in Cyprus, Europe.

• Where do You ship ?

We offer shipping to the following countries: Australia, Austria, Belgium, Canada, Cyprus, Czech Republic, Denmark, Finland, France, Germany, Greece, Hong Kong SAR China, Ireland, Israel, Italy, Japan, Malaysia, Netherlands, New Zealand, Norway, Poland, Portugal, Singapore, South Korea, Spain, Sweden, Switzerland, United Arab Emirates, United Kingdom, and United States. 

• What are Shipping options and prices?

Cyprus : Free Express delivery on All orders . (Next Business Day)

Greece: Free Express delivery orders over 80 EUR; (2-5 Business Days)
              Express delivery 8 EUR orders below 80 EUR . (2-5 Business Days)

Rest of EU: Express delivery 22 EUR (2-5 business Days)

Rest of the World: 10 EUR with standard post. (2-3 business weeks)

• Are the pieces new or second hand ?

All of our items are Vintage which means they are 15-75 Years old, some of the items are new from old stocks, but most of them are used.
Our Team is handpicking each item for our customers and prepare for the shipment, which covers checking if the pieces have any damages/wear (only slight wear out is accepted for sale), detailed cleaning of the pieces and packing to deliver to Your door.

• How can I contact You?

We got 3 ways of reaching us out :

1. Email : sales@ceciliavintage.com
2. Social Media : Instagram @cecilia.jewellery
3. Chat plugin on our website: www.ceciliavintage.com

• What is Your Return Policy?

14 Days after delivery according to the EU regulations.

• Where are pieces coming from ?

Most of the pieces are manufactured by American brands which were very famous by their operating times, some of them are non existing anymore.

• What are materials used for the Jewellery?

It depends on the manufacturers, mostly the branded pieces are made by high quality materials like copper, iron, nickel, tin, and aluminum.

• Are the pearls real ?

Seldom, You can find a natural or cultured pearls in our stocks, but generally the brands from last century where using high quality simulated pearls, material which is usually molded glass with a beautiful shiny finish.
It`s good to mention that imitated pearls almost never turn yellow, as they are made of materials such as glass or ceramic.

• Do You sell Gold or Silver Vintage Jewellery?

Yes, We have and it`s always in the items description or name !